Emergency Notification System

Support Plans

Off-Site Auto Backup Service

 



IPitomy 57i CT IP Phone

 


IPitomy 1200 VoIP PBX

 


AVST CallXpress v7.91

 

IPitomy Products

IPitomy VoIP PBXs

IPitomy VoIP Phones

 

CallXpress

Seneca

XpressCare


CallXpress Overview

CallXpress Capabilities

CallXpress Features

CallXpress Requirements

Digital Networking

Unified Messaging for Exchange

NotifyXpress

 

Seneca Overview

Seneca Capabilities

Seneca Features

Seneca Requirements

 

XpressCare

 

Octel / VMX

IBM / Lotus

Groupwise

Centrex

Centigram

MS Exchange

Legacy Voice Mail

 

RightFAX Home Page

RightFAX Advantages

RightFAX Business Server

RightFAX Enterprise Server

RightFAX Enterprise Suite

RightFAX Enterprise Notes

RightFAX Enterprise Exchange

Go Green with RightFAX

 

Networking Products

Broadband DSL / T1

VoIP Phone Service

Custom Web Design


Support Plans from Advanced Voice Solutions

There are 7 different levels of service plans with AVS: 

1. Service Plan Platinum: 
Covers all newer products including hardware & software as well as all software upgrades on a 24/7 basis

 

2. Service Plan Gold: 
Covers all newer products including hardware & software on a 24/7 basis

 

3. Service Plan Plus: 
Covers all newer products including hardware & software as well as all software upgrades on a 9am to 5pm work week

 

4. Service Plan: 
Covers all newer products including hardware & software on a 9am to 5pm work week

 

5. Legacy Service Plan: 
Covers all legacy products with support for all software but not covering hardware that is no longer produced by the manufacturer on a 9am to 5pm work week

 

6. Phone Support Plan:
Covers all newer products software with no on site support.

 

7. T and M :
Contact AVS for the current Time and Materials prices.

    • All service plans are subject to acceptance by AVS
    • Service plans are priced on a site-by-site basis and are dependant on the number of ports and software level of the equipment.
    • NTDIU’s are now on the legacy service plan
    • Support outside of coverage hours is available on a per hour charge

Purchasing Custom Products

Contact the AVS Sales Department for ordering and pricing information.

On-Site Support Plans:

Speak to an AVS Sales Engineer for a custom quote.

 

1. Service Plan Platinum:

 

 Covers all newer products including hardware & software as well as all software upgrades on a 24/7 basis

 

2. Service Plan Gold:

 

 Covers all newer products including hardware & software on a 24/7 basis

 

3. Service Plan Plus:

 

 Covers all newer products including hardware & software as well as all software upgrades on a 9am to 5pm work week

 

4. Service Plan:

 

 Covers all newer products including hardware & software on a 9am to 5pm work week

 

5. Legacy Service Plan:

 

 Covers all legacy products with support for all software but not covering hardware that is no longer produced by the manufacturer on a 9am to 5pm work week
On-Site Support Plans are priced according to the size of the system and include remote support. Call 888-AVS-2001 to speak to a Sales Engineer for more information!

Time & Materials Rates:

Monday - Friday 9am to 5pm EST Monday - Friday 5pm to 9am EST
Including weekends and holidays
Phone Support:
$125.00 per hour (One hour minimum)
$95.00 each additional hour		 Phone Support:
$190.00 per hour (One hour minimum)
$125.00 each additional hour
Phone Support with Remote Desktop:
$130.00 per hour (One hour minimum)
$75.00 each additional hour		 Phone Support with Remote Desktop:
$195.00 per hour (One hour minimum)
$110.00 each additional hour
On-Site Support: (Only available in the New York Tri-State Area)
$250.00 per hour (Two hour minimum)
$115.00 each additional hour
$50.00 trip charge		 On-Site Support: (Only available in the New York Tri-State Area)
$425.00 per hour (Two hour minimum)
$195.00 each additional hour
$75.00 trip charge
On-Site Support out-side of the New York Tri-State Area is available.
Speak to an AVS Engineer for special pricing.

 

Please note: If you do not have a support plan with Advanced Voice Solutions and you call the Help Desk at 888-AVS-2001 you will be asked to provide a credit card to pay for the service calls. Only clients that have an established account with Advanced Voice Solutions will be allowed to use a PO when requested support. New clients or clients less than a year old will not be allowed to request support with a PO under any circumstances. If AVS is not the original installing vendor then the only hardware supported under an On-Site Support Plan would be the Dialogic Voice Cards and/or BrookTrout Fax Cards. Computer systems supplied by the client or another vendor cannot be under warrantee by Advanced Voice Solutions.

 

Technical Support Department

Advanced Voice Solutions