IPitomy’s ACD leverages all the advantages of IP to maximize user productivity
and ensure callers experience the ultimate in customer service … both of which
translate into improved business performance and an optimal ROI.
Coupled with simple and intuitive administration and user interfaces, IPitomy’s
ACD is flexible enough to support the sophisticated applications necessary for
streamlined, efficient and cost effective call handling:
Virtual Call Centers – utilize the best agents regardless of where they are at
home or in different geographic or branch office locations
Skills-Based Routing – match the caller’s needs to the available agent best
suited to handle the call
Multiple Queue Assignments – increase productivity and capacity
by equipping agents with the information they need to effectively handle a
variety of call types
Overflow & Load Balancing – respond to fluctuations in call volume by
automatically enlisting additional agents or groups when user-defined
thresholds are breached
IP ADVANTAGES IN THE CALL CENTER
IPitomy’s IP PBX with ACD makes the most of all that an open-standards,
IP-based platform has to offer, including full support of affordable
SIP-based trunking as well as traditional PSTN services. Among the
benefits of implementing IPitomy’s IP PBX with ACD:
• Lower operating costs through
– Resource optimization
• Best agents regardless of location
• ‘Follow-the-sun’ coverage
• Centralized management
– Reduced network and toll costs
– No monthly fee associated with hosted/managed solutions
• Enhanced flexibility & scalability
• Simplified, easily accessible administration
– Browser-based
– Single integrated platform / solution
• Survivability
IPitomy’s open-standards based solution offers protection against obsolescence
and enterprise-grade features at a fraction of the cost.
IPitomy’s support for SIP trunking means your business can take full advantage
of lower cost telecommunications services and increased bandwidth.
Features
Below is a list of all of IPitomy's Formal Call Center and ACD features compared
to IPitomy's Standard Informal Ring Group Features. The Standard features are
avalailable on all IPitomy systems. The Optional Formal Call Center/ACD
features are available with the options ACD package.
