Voicent AutoReminder is an automated appointment scheduling and reminder system. It delivers personalized messages to your customers with optional confirmation features. When a reminder call is made, our interactive voice response (IVR) feature combined with multilingual Text to Speech (TTS) lets customers choose to confirm, reschedule, leave a personal message for you or be transferred to your office directly by pressing a touch tone key (press 1, press 2, etc). With a built-in calendar and scheduling system, it can deliver personalized messages to individuals at any time of the day, evening or even weekends. Designed to be easy-to-use, outlook-like user interface offers flexible integration with your existing office management software.
AutoReminder helps you to manage customer appointments and improves customer satisfaction. It saves you time and money, reduces no-shows and increases your bottom line.
Business Benefit
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Save time and money. Increase your bottom line. |
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Affordable, cost-efficient. |
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No setup fee. No monthly fee. No recurring fee. |
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Reliable. Works 24/7. Any time, any location. |
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Increase productivity. |
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Reduce no-shows. |
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Improve customer satisfactions. |
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Easy integration with existing software.. |
Key Features
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Easy to use, friendly Outlook interface |
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Automated appointment reminder call to any phone |
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Interactive touch tone response to confirm, reschedule or live transfer |
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Support multiple simultaneous phone calls |
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Built-in calendar and scheduler for appointment making |
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Color-code for multiple appointment schedule |
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Professional, friendly reminder message. |
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Hear a sample of a reminder call message. |
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Message include name, appointment date, time, and callback number |
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Different messages for answering machine and for live person pickup |
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Personalized message by multilingual Text to Speech(TTS) |
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Fully integrated with IVR Studio (optional) |
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Automatic retry if line is busy or nobody answers the phone |
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Support multiple group calling feature. |
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Import contact list, appointment, calls from other tools and files. |
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Web interface for accessing from your computer network |
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Provide on-time call report |
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Support recurrent appointment reminder |
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Customer contact management |
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Offer professional and enterprise versions. |
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(Enterprise Edition) Clouse based configuration |
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(Enterprise Edition) Multiple users sharing same database |
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Easy integration with existing scheduling system
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Fully automated Web (http) interface and command line interface |
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Easy manual import or export data file |
Add-on
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Multilingual Text-to-Speech PlugIn |
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Pronounce names, date, time of the day, appointment message or personalize text messages by your choice of language |
System Requirements
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Any Window based PC- Laptop or Desktop |
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Windows 7, Vista, XP, 2008, 2003, 2000 |
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A phone service - VOIP Internet dialing service like the IPitomy, SIP, Skype, or analog phone line (XP only) |
The following example illustrates how easy it is to create an appointment using Voicent AutoReminder and have it automatically make the reminder call.
Make an appointment
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Create a new appointment by specify the start time, duration, the phone number and time for the reminder call. The following figure shows the new appointment in the appointment book. |
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That's it. Voicent AutoReminder will take care of the rest. |
Appointment Reminder call will be made automatically
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At the specified time, Voicent AutoReminder software will call the phone number specified. |
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Once it detects a human voice on the other end, or the beep of an answering machine, a message will be played. Information about the appointment date, time, and the parties involved will be read over the phone. |
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If the call is answered by a person, he or she will have a chance to confirm or cancel the appointment by touch tones, or to leave a voice message. |
Checking Call Status and Confirmation Status
Call status and response can be checked easily by indicator in the appointment entry, a call history for the call, and a call report for the day. Click on the message hyperlink in the report plays the voice message.
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